Example exercise · Fictional
Draft a customer reply, then check it.
A teammate asks AI to draft a reply to a customer who wants to know about a replacement part. The draft reads well. Before it goes out, what would you check?
What we actually know
Priya asked whether the replacement hinge for her cabinet order is available. The part is backordered, and the supplier has not given a date.
AI-generated draft
Hi Priya, thanks for reaching out. Good news: the replacement hinge is back in stock and will ship on Monday. Let us know if there is anything else we can help with.
The draft invented an in-stock status and a ship date.
Neither appears in what we know. A confident tone is not evidence.
- Compare every factual claim in the draft against the order or supplier record.
- Replace anything unconfirmed with what is true, for example an offer to update Priya when the supplier confirms a date.
- Look closely at promises: dates, prices, refunds, and availability.
AI can help draft the reply. The person sending it supplies the facts and the judgment.